Privacy Policy
Neuro Privacy Policy
Last updated: January 2024
This Privacy Policy describes how Neuro Flex (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the Services user, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with this Privacy Policy, please do not use or access any Services.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the services, we have collected personal information about you over the past 12 months from various sources, as set out below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details, including your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Shopping information, including the items you view, put in your cart or add to your wishlist.
- Customer support information, including the data you choose to include in communications with us, for example, when sending a message through the Services.
Some service features may require you to provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels and similar technologies ("Cookies") to do this. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services
- Our payment processors collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
This Privacy Policy will treat any information we obtain from third parties. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
How We Use Your Personal Information
We use your personal information for various purposes, including providing products and services you purchase from us. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, or other transactions, managing your account, and facilitating access to specific services.
Additionally, we may use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications via email, text message, or postal mail. We may also show you advertisements for products or services and use your personal information to tailor our services and advertising on our website and other sites.
We take security and fraud prevention seriously, and we may use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. It is important for you to keep your account credentials safe and not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Finally, we use your personal information to communicate with you, provide customer support, and improve our services. We aim to be responsive to your needs, provide high-quality services, and maintain a positive business relationship with you.
Cookies
Our website, like many others, uses cookies to improve our services and your user experience. Cookies help us remember your actions and preferences, run analytics, and better understand how users interact with our site. We may also allow third-party service providers to use cookies to tailor their services, products, and advertising to your needs.
Most browsers automatically accept cookies, but you can adjust your browser settings to remove or reject them. However, please note that this may negatively impact your user experience and certain features may not work correctly or be unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third-party partners, such as our advertising partners. We recommend reviewing your browser settings to ensure the best possible experience on our site.
How We Disclose Personal Information
Under certain circumstances, we may need to share your personal information with third parties, while ensuring compliance with our Privacy Policy. These situations could include:
- Sharing your information with vendors or third-party service providers who assist us with tasks such as IT management, payment processing, data analytics, customer support, cloud storage, and order fulfillment.
- Collaborating with business and marketing partners to provide services and offer advertisements to you.
- Disclosing information within our corporate group, including our affiliates, when we have a legitimate interest in running a successful business.
- Sharing your information in connection with a business transaction such as a merger or bankruptcy, complying with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforcing applicable terms of service, and protecting or defending the Services, our rights, and the rights of our users or others.
User Generated Content
The Services may allow you to share your thoughts and opinions through reviews and other user-generated content. However, please be aware that any content you submit to a public area of the Services will be visible and accessible to anyone.
It's important to note that we cannot control who will have access to the information you choose to share, and we cannot guarantee that those who have access to it will respect your privacy or keep your information secure. Therefore, we cannot be held responsible for any privacy or security issues that may arise from sharing your information publicly. Additionally, we are not responsible for the accuracy of any information you disclose or receive from third parties.
Third-Party Websites and Links
Our website may contain links to third-party websites or other online platforms. If you choose to follow these links, please review their privacy and security policies as well as any other terms and conditions they may have. We cannot guarantee the privacy or security of these external sites, nor the accuracy, completeness, or reliability of the information they contain.
Please note that any information you provide on public or semi-public forums, including social networking platforms, may be visible to other users of the Services and third-party platforms. This information may be used without limitation by us or a third party.
It is important to understand that our inclusion of these links does not imply an endorsement of the content or the owners/operators of the external platforms, unless explicitly stated on our website.
Security and Retention of Your Information
It is important to keep in mind that no security measures can be considered completely flawless or impenetrable, and we cannot guarantee "perfect security." Additionally, any information that you share with us may not be secure while in transit. Therefore, we strongly advise against using insecure channels to communicate any sensitive or confidential information with us.
The duration for which we keep your personal information varies based on several factors. These include whether we need the information to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce any other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have certain rights related to your personal information. However, these rights may only apply in certain circumstances and are not absolute. There are instances where we may decline your request, as permitted by law.
The following are some of the rights you may have regarding your personal information:
- Right to Access/Know: You may request access to your personal information, including details about how we use and share your information.
- Right to Delete: You may request that we delete the personal information we have about you.
- Right to Correct: You may request that we correct any inaccurate personal information we have about you.
- Right of Portability: You may request a copy of your personal information and ask that we transfer it to a third party in certain circumstances and with exceptions.
Complaints
If you have any complaints regarding how we handle your personal information, please contact us using the provided contact details. In case you are not satisfied with our response to your complaint, depending on your location, you may have the right to appeal our decision by contacting us through the same contact details or by lodging your complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside your country. Staff, third-party service providers, and partners in these countries also process your personal information.
Suppose we transfer your personal information out of Europe. In that case, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as appropriate, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions, concerns, or requests regarding your privacy, please contact us at support@neuroflexsolutions.com
We are committed to addressing your inquiries promptly and ensuring your privacy expectations are met.